Privacy Policy

In compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, Carpedia Global Holidays Sdn Bhd (“we,” “our,” or “us”) is committed to protecting your personal data and ensuring that your privacy is safeguarded. This Privacy Policy explains how your personal information is collected, used, and disclosed by Carpedia Global Holidays Sdn Bhd.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Carpedia Global Holidays Sdn Bhd. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Carpedia Global Holdings Sdn Bhd., (Unit A-G-12, CoPlace 1, 2270, Jalan Usahawan 2, 63000 Cyberjaya, Selangor), that is responsible for your information under this Privacy Policy.
• ountry: where Carpedia Global Holidays Sdn Bhd or the owners/founders of Carpedia Global Holidays Sdn Bhd are based, in this case is Malaysia.
• Customer: refers to the company, organization or person that signs up to use the Carpedia Global Holidays Sdn Bhd service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Carpedia Global Holidays Sdn Bhd and use the services.
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: refers to those individuals who are employed by Carpedia Global Holidays Sdn Bhd or are under contract to perform a service on behalf of one of the parties.
• Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Service: refers to the service provided by Carpedia Global Holidays Sdn Bhd as described in the relative terms (if available) and on this platform.
• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: Carpedia Global Holidays Sdn Bhd’s site, which can be accessed via this URL: https://thecarpedia.com
• You: a person or entity that is registered with Carpedia Global Holidays Sdn Bhd to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

• Personal Information: For gig workers, this may include your name, contact details, identification documents (such as a driving license), emergency contact information, and other information required for account creation and engagement purposes. For registered merchants, this may include business contact information, business identification details, and other information required for account creation and engagement purposes.
• Payment Information: Carpedia Global Holidays Sdn Bhd collects payment information, such as bank account details, to facilitate salary or payment processing for gig workers and fees from registered merchants.
• Location Information: We may collect location information, including the approximate geographical location of gig workers, to match them with relevant gig opportunities.
• Usage Data: We collect usage data, including interactions with our website and mobile app, to improve our services, enhance user experience, and for analytics purposes.
• Communications Data: Carpedia Global Holidays Sdn Bhd may collect data related to communications between gig workers, registered merchants, and our platform, including messages and correspondence.
• Device Information: We may collect information about the devices you use to access our platform, including device type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities on our website and mobile app. For more information, please refer to our “Cookie Policy.”

We also collect information from mobile devices for a better user experience, although these features are completely optional:

• Camera (Pictures): Granting camera permission allows the user to upload any picture straight from the platform, you can safely deny camera permissions for this platform.
• Photo Gallery (Pictures): Granting photo gallery access allows the user to upload any picture from their photo gallery, you can safely deny photo gallery access for this platform.

When does Carpedia use end user information from third parties?

Carpedia Global Holidays Sdn Bhd may, on occasion, obtain or receive customer information from third parties. This information may be used in the following circumstances:

• Account Verification: We may receive customer information from third-party verification services to confirm the accuracy of the information provided during registration or engagement processes.
• Enhancing User Experience: Third-party data providers may supply demographic, geographic, or other information that can enhance our understanding of user preferences and demographics, helping us improve our services and user experience.
• Fraud Prevention and Security: Information from third-party sources may be used to enhance our fraud prevention and security measures, protecting both users and Carpedia Global Holidays Sdn Bhd from unauthorized or fraudulent activities.
• Customized Services: We may use third-party data to personalize and customize the services we offer to better match user preferences and requirements.
• Communication and Marketing: Third-party data may be used for marketing and communication purposes, including targeted advertising, promotions, and notifications related to Carpedia Global Holidays Sdn Bhd’s services.
• Legal and Regulatory Compliance: We may use customer information from third parties to comply with legal requirements, investigations, or regulatory requests.

Carpedia Global Holidays Sdn Bhd ensures that any use of customer information obtained from third parties is consistent with our Privacy Policy and applicable laws and regulations. We take measures to safeguard the privacy and security of this information in accordance with our data handling practices.

Do we share the information we collect with third parties?

Carpedia Global Holidays Sdn Bhd is committed to safeguarding your privacy and ensuring the security of the information you provide. We do not sell or rent your personal information to third parties for their marketing purposes. However, there are certain circumstances under which we may share gig worker information with third parties, specifically registered merchants, as outlined below:

• Assignment information: When a gig worker is assigned to work with a registered merchant, certain information relevant to the assignment may be shared with the merchant. This may include the gig worker’s name, contact details, qualifications, and other necessary information to facilitate the engagement.
• Communication with Merchants: Carpedia Global Holidays Sdn Bhd may facilitate communication between gig workers and registered merchants to coordinate assignments and ensure a smooth working relationship. This may involve sharing relevant gig worker information.
• Payment Processing: For processing payments to gig workers, necessary payment information such as bank account details may be shared with financial institutions or payment processors.
• Legal and Regulatory Compliance: We may disclose gig worker information to comply with legal obligations, respond to legal requests, or enforce our rights and agreements.

Carpedia Global Holidays Sdn Bhd takes measures to ensure that any sharing of gig worker information with third parties, including registered merchants, is done in compliance with applicable privacy laws and regulations. We work to maintain the security and confidentiality of your data during such sharing arrangements.<br><br>It is important to note that Carpedia Global Holidays Sdn Bhd does not control the data handling practices of third parties, including registered merchants. We encourage gig workers to review the privacy policies and practices of these third parties to understand how they may use and protect your information.

Where and when is information collected from customers and end users?

Carpedia Global Holidays Sdn Bhd will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.<br><br>How Do We Use The Information We Collect?<br><br>Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To create and manage your account, including verifying your identity and ensuring the security of your account.
• To match gig workers with relevant opportunities, facilitate gig requests, and coordinate assignments with registered merchants.
• To communicate with you regarding your account, gig opportunities, engagement details, notifications, and other platform-related matters.
• To processing payments to gig workers and for fees from registered merchants.
• To send promotional offers, newsletters, and updates related to our services. You can opt out of marketing communications at any time.
• To protect both users and Carpedia Global Holidays Sdn Bhd from unauthorized or fraudulent activities.
• To comply with legal obligations, respond to legal requests, and enforce our rights and agreements.
• To conduct research, generate insights, and produce reports that help us understand user behavior and preferences.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Carpedia Global Holidays Sdn Bhd to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Carpedia Global Holidays Sdn Bhd or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Carpedia Global Holidays Sdn Bhd is incorporated in Malaysia. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Carpedia Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

Carpedia Global Holidays Sdn Bhd understands the importance of maintaining accurate and upto-date personal information. Gig workers and registered merchants have the following rights regarding their information:

• Access to Personal Information: To the personal information we hold about you. If you wish to review the data we have collected, please contact us as described in our “Contact” section.
• Updating and Correcting Information: To update or correct your personal information by accessing your account settings on our website or mobile app. This may include editing contact details, qualifications, or other relevant information.
• Withdrawal of Consent: To withdraw your consent for specific data processing activities, such as marketing communications, at any time. To do so, please adjust your preferences in your account settings or follow the instructions provided in our communications.
• Deletion of Information: To request the deletion of your personal information. Please note that we may retain certain data for legal, regulatory, or legitimate business purposes.

This section empowers users with information on how they can access, update, correct, and manage their personal information on your platform. It is important to facilitate these rights and provide clear instructions on how users can exercise them to enhance their control over their data.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Carpedia Global Holidays Sdn Bhd, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Malaysia without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts regarding any action or dispute arising between the parties under or about this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.<br><br>The laws of Malaysia, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.<br><br>By using Carpedia Global Holidays Sdn Bhd or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We have updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our Carpedia Services, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Carpedia Global Holidays Sdn Bhd. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Carpedia Global Holidays Sdn Bhd uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you are located, you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser. You should visit your browser’s help menu for more information.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).<br><br>You acknowledge and agree that Carpedia shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Carpedia does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.<br><br>Third-Party Services and links to them are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.