Terms and Conditions

Rental Terms and Conditions


This is a summary of the key facts you should know when hiring a vehicle, which will help you understand what will be included in your rental agreement.

The rental agreement will be entered into at the time and place of vehicle hire between you and our affiliate of The Carpedia brand that operates the branch location (referred to as “the Rental Company”) and will be governed by the law of Malaysia. You should always read your rental agreement in full before signing it.

Note: Unless you purchase a waiver or protection product or one is included in your reservation as specified below, to the extent permitted by the law applicable to your rental agreement, you are responsible to the Rental Company for theft or any damage to the vehicle during the full period of your vehicle hire. If you are liable, your liability includes loss of revenue if the vehicle cannot be rented because it is damaged or stolen, a reasonable claims administration fee, diminished of value, and any towing, storage or impound fees of the vehicle. Third-party liability protection is included in your reservation.

Driver Age & License Requirements

Driver and authorised drivers shall be at minimum ages of 23 years and maximum ages of 65 years old. A driver must possess a valid, current local Malaysian driving license or an international Driving Permit with qualified experience of at least one year. Probationary drivers are not permitted. (“P” license holders).

Renter shall provide driver’s photocopy of driving license and passport upon delivery for insurance purposes.

Converting a Foreign Driving License into a Malaysia’s Driving License, please refer to this website: http://www.jpj.gov.my/web/eng/convert-into-malaysia-driver-license-foreign

Terms of Payment

The Carpedia accepts credit card only: America Express, Visa and Master Card. A credit card from a major credit card company will be required for security when renting a car and will need to be in the name of the principal driver. Cash, Electron, Diners or Debit Cards are not acceptable.

We will require to pre-authorisation on your credit card /deposit would be taken upon pick up of vehicle. The amount would be included the miscellaneuos charges if any, such as petrol/fuel, one way fees, intercity drop off / collection fees, delivery fees, collection fees and excess charges, summons/fines and full payment charge upon returning of vehicle.

Insurance & Liability

Insurance’s coverage of unlimited liability for death or injury to third parties and property damage liability up to RM 3 milion.

In the event of any damage or loss caused to the rental vehicle by the Renter, irregardless of whether Renter is at fault or not, the Renter is liable to pay the full cost of damage to the rental vehicle, including loss of use as determined by The Carpedia.

Renter Responsibilities

a. Renter agrees in case of accident during the term of the rental of:

  1. Obtaining the name and the addresses of the parties involved and of witness.
  2. Not abandoning the said vehicle without adequate provisions for safeguarding and securing the vehicle.
  3. Giving a detailed report including diagram, even in the case of slight damage within 24 hours and by telephone to the The Carpedia’s focal person and completing The Carpedia accident report form.
  4. Making it mandatory to make a police report of the incident immediately.

b. The said vehicle shall not be operated:

  1. In motor sports events, including racing, rallying and speed testing (out of normal vehicle usage).
  2. In off road conditions.
  3. By any person under the influence of alcohol or drugs.

c. Interior Cleaning:

The Renter is liable for all interior upholstery if vehicle is returned with dirtied interiors. The Rental is also liable for all interior and exterior damages and / or defects caused which do not fall within the normal usage of the vehicle.

d. Interior Damages:

The Renter is liable for all damages to instruments, knobs and fitting in the vehicle.

e. Lost or Broken of Parts or Accessories:

The Renter is liable for all missing, stolen or broken-parts during the rental period or vehicle returns unless the rental vehicle is damaged at the same time during an accident. For example: Baby seat, GPS Navigator, Spare tires, rims, tools & jacks, lamp, audio set, gear lock, lighter, wiper, switch & control button, mats, rear view mirror and side view mirror, sun visor, head rest and etc. Lost or damage of the above supplementary parts or accessories will be the responsibility of the Renter.

f. Loss of Vehicle keys/ Duplicate of Vehicle Keys:

The Renter is liable for all replacement cost which includes a new set of keys and security system and or whatever items pertaining to the loss of vehicle keys and vehicle alarm system.

g. Loss of Belongings:

The Carpedia is not liable for any missing, broken, stolen of the Renter’s belongings during vehicle returns for servicing and maintenance. The Renter is advisable to remove their valuable belongings during vehicle returns for servicing and maintenance. For example: Laptop, watches, sun-glass, notes, coins, touch & go, shoes, smart tag and others.

Parking Fees & Traffic Fines

The renter is liable for all parking and traffic summonses incurred for the duration of the rental. An additional RM10.00 per summon administration fee will be charged to the renter over and above any fine and penalty cost for any violation arising from renter’s use of the vehicle. The Carpedia retains the right to charge against the renter’s charge/credit card, if and when any payment for traffic offences committed during rental is received, after the termination of rental.

Extra Purchase

Child Safety Seats (2kg to 18kg) and satellite navigation normally is available upon request at an extra cost. Details are available upon request.

The Child Safety Seat available from RM 10 per day. Pre-booking is required. Missing/damaged The Carpedia Child Safety Seat will be charged RM350.

The GPS Navigator is available at RM 25 per day. Pre-booking is required. Any faulty unit should be immediately informed The Carpedia for a replacement unit. No refund would be given if feedback upon return of vehicle. The following costs will apply in case of:

  1. Missing / damaged Satellite Navigation unit: RM 650
  2. Missing / damaged Vehicle Power Cable: RM 150
  3. Missing / damaged Suction Cup / Cradle: RM 200

Delivery & Collection Service

Rental vehicles should be picked up and returned to The Carpedia office. Delivery will be made on request only and subject to charges. Delivery and collection charges within office hour vary with distance and timing. Rates will be provided at the time of enquiry or confirmation of booking.

Vehicle Condition

Upon return, the car has to be in the same condition as when it was rented. Failing which, the renter will be liable for the cost of restoring the vehicle to it’s original condition. Please check the vehicle condition with The Carpedia’s Representative and ensure the dents / scratches are noted in the vehicle check list to avoid dispute.

Additional Hirer’s Drivers

The rental vehicle is normally only insured for the person who makes the rental. If others plan to drive the car, they must be present at time of rental to be added to the Rental Agreement, subject to presenting a full driver’s license that has been held for at least one year. There is a fee to cover insurance for each additional driver over the duration of the rental. RM10 per person per rental will be charged. All additional drivers have to be registered at time of rental and must meet The Carpedia qualification standard.

Cancellation Policy

Cancellation of reservation which is made 14 days before the booking date will entitle for full refund and 7 days before the booking date will entitle you for 50% refund of the amount paid of the amount paid.

Cross Border Policy

All The Carpedia cars are not allowed to be driven into Labuan, Langkawi, Singapore, Thailand, Brunei and Indonesia.